Vacancy details

Blanchardstown, Dublin 15, Clonee, Co. Meath, Poppintree, Dublin 11

Description :

The Kepak Group are looking to recruit the right person for a permanent IT support role to cover a number of Locations in Dublin. The role will be primarily based in our Blanchardstown office and provide support cover to two additional manufacturing locations, Poppintree and Clonee.  

This person will be responsible for 1st level support within the facilities. You will also liaise with several internal and external parties to address and resolve issues in a timely manner. This is an excellent opportunity for the right candidate with career progression opportunities.


  • Third Level qualification in field of IT.
  • 3+ years of experience in a technical support environment required.
  • Excellent working knowledge of Desktop Operating Systems.
  • Knowledge of Windows Servers.
  • Knowledge of Microsoft Active Directory administration skills.
  • Knowledge of Microsoft Exchange.
  • Knowledge of network patching, switches and wireless installations.
  • Strong Interpersonal skills with ability to support and communicate with users on all levels.
  • Sound troubleshooting and analytical skills.
  • Self-starter who uses own initiative.
  • Ability to work effectively as a member of a larger team.
  • Has a pleasant, patient and friendly attitude.
  • Desired: Driving licence and own transport.
  • Ability to take ownership, organise workload and change priorities quickly.
  • Working hours: required to cover the hours from 8:30 – 17:30 Mon-Fri.
  • On call rota outside normal work hours and weekends.


  • Provide 1st level day to day technical support to a dynamic office and production environment.
  • Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
  • Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional always
  • Working as part of a larger group wide team, you will work to both individual and group targets.
  • Provide excellent customer technical support, you will strive for first call resolution with each case.
  • Take ownership of and manage incidents through to resolution.
  • Liaise with various internal departments to resolve customer queries and complaints.
  • Log support information and actions to the relevant database/system
  • Any other duties deemed required as part of the day to day role