Vacancy details

Athleague, Co Roscommon
Description

This role is be primarily based in Athleague, Co. Roscommon, but will extend on occasion to Ballymahon and Kilbeggan. You will be responsible for 1st level support within the production facility. You will also liaise with several internal and external parties to address and resolve issues in a timely manner.

Responsibilities:

  • Provide 1st level day to day technical support to dynamic office and production environments
  • Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
  • Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional always
  • Working as part of a larger group wide team, you will work to both individual and group targets
  • Provide excellent customer technical support, you will strive for first call resolution with each case
  • Take ownership of and manage incidents through to resolution
  • Liaise with various internal departments to resolve customer queries and complaints
  • Log support information and actions to the relevant database/system
  • Report concerns or unresolved problems to senior management on site
  • On call rota outside normal work hours and weekends