Vacancy details

This person will be responsible for 1^st level support within the production facilities. You will also liaise with several internal and external parties to address and resolve issues in a timely manner. This is an excellent opportunity for the right candidate with career progression opportunities.

Requirements:

• Third Level qualification in field of IT.
• 1+ years of experience in a technical support environment required.
• Excellent working knowledge of Desktop Operating Systems.
• Knowledge of Windows Servers.
• Knowledge of Microsoft Active Directory administration skills.
• Knowledge of Microsoft Exchange.
• Knowledge of network patching, switches and wireless installations.
• Strong Interpersonal skills with ability to support and communicate with users on all levels.
• Sound troubleshooting and analytical skills.
• Self-starter who uses own initiative.
• Ability to work effectively as a member of a larger team.
• Has a pleasant, patient and friendly attitude.
• Desired: Driving licence and own transport.
• Ability to take ownership, organise workload and change priorities quickly.
• Working hours: required to cover the hours from 7:30 – 16:30 Mon-Fri.
• On call rota outside normal work hours and weekends.

Responsibilities:

• Provide 1st level day to day technical support to a dynamic office and production environments.
• Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
• Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional always
• Working as part of a larger group wide team, you will work to both individual and group targets.
• Provide excellent customer technical support, you will strive for first call resolution with each case.
• Take ownership of and manage incidents through to resolution.
• Liaise with various internal departments to resolve customer queries and complaints.
• Log support information and actions to the relevant database/system
• Any other duties deemed required as part of the day to day role